Olivella currently ships to the 50 states, Canada, the UK and the EU members countries. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas up north in Canada.
Yes, we do. Free Shipping is valid only for Continental US and only for orders above $49.99 (after discounts).
Yes we offer free samples with every purchase. To get your free samples you must add the samples of your choosing to your shopping cart. You can do this by putting your mouse cursor over SHOP on the left hand corner of the home page until you see a drop down menu click on FREE SAMPLE found on the fourth column under sets. You can see all of the available samples to pick from and add them to your cart.
*3 samples maximum for every purchase*
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
You can learn all about Olivella products on their individual product pages. If you have any other questions or concern, let us know by emailing customerservice@olivellaline.com.
The PH of the Olivella Fragrance Free Bar Soap (undiluted) ranges between 9 - 10.
Olivella products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and paraben free.
You can use all items except for the liquid pump soap and shower gels; these items contain a very small amount of BHT which is a preservative that is unsafe to use during pregnancy. Please know that we use this preservative in a very minimal amount to preserve the natural ingredients.
None of the current product formulas contain SLS nor SLES.
Yes, all of the Olivella soaps are palm oil free.
Every ingredient used in an Olivella® product is evaluated by an independent research institute, PETA. As a result of this testing process, we can be completely certain of the cruelty free, the health and environmental safety of all Olivella® products.
Orders
Once your order has shipped, you will receive an Order Shipment Confirmation email. This email will contain your tracking number as well as a link to track your package.
When an order is placed on Olivellaline.com we begin processing immediately, to ensure prompt delivery. In order to cancel we invite you to call us at 1-888-654-8355
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Rewards
You can earn points by creating a customer account and also by placing orders online. Once you reach 1000 points you can redeem a coupon code for 10% OFF. If you wait and reach 2000 points you could redeem a 20% OFF coupon code.
In order to redeem the reward points you have to login into your account and then click on the "REFER A FRIEND" button, which is placed at the bottom left of the olivellaline.com homepage. After that you should click on the REDEEM POINTS button. Please feel free to reach out if you have any questions or concerns.
